Privacy Policy

Qpost.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our content creation and distribution platform and related services (the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

Account Information:

• Name, email address, username, and password
• Profile information and preferences
• Billing information (processed by third-party payment processors)
• Support communications and feedback

Content Data:

• Posts, images, videos, and other content you create or upload
• Content scheduling preferences and settings
• Social media account connection information
• Analytics and performance data requests

1.2 Information We Collect Automatically

Usage Information:

• How you interact with our Service (features used, time spent, clicks)
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, referral sources)
• Cookies and similar tracking technologies

Social Media Data:

• Public profile information from connected social media accounts
• Post engagement metrics (likes, shares, comments, impressions)
• Follower/following data and demographics
• Content performance analytics

1.3 Information from Third Parties

Social Media Platforms:

• Profile data, audience insights, and content performance metrics
• Authentication tokens and API access permissions
• Platform-specific analytics and engagement data

Payment Processors:

• Transaction confirmations and payment status
• Billing verification information

2. How We Use Your Information

2.1 Service Provision

• Provide, maintain, and improve our Service
• Process and fulfill your requests and transactions
• Enable content creation, scheduling, and publishing
• Generate analytics and performance reports
• Facilitate team collaboration features

2.2 Communication

• Send service-related notifications and updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Notify you of important changes to our Service or policies

2.3 Service Enhancement

• Analyze usage patterns to improve our Service
• Develop new features and functionality
• Conduct research and analytics
• Personalize your experience with our Service

2.4 Legal and Security

• Comply with legal obligations and enforce our Terms of Service
• Protect against fraud, abuse, and security threats
• Resolve disputes and investigate violations
• Maintain the security and integrity of our Service

3. How We Share Your Information

3.1 With Your Consent

• Publish content to your connected social media accounts as directed by you
• Share information with third-party integrations you authorize
• Provide data to team members with appropriate access permissions

3.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Email communications
• Customer support
• Analytics and performance monitoring

3.3 Social Media Platforms

• Content publishing as scheduled or requested by you
• Analytics data retrieval for reporting purposes
• Account verification and authentication

3.4 Legal Requirements

We may disclose information when required by law or when we believe disclosure is necessary to:

• Comply with legal process or government requests
• Protect the rights, property, or safety of Qpost.ai, our users, or others
• Enforce our Terms of Service
• Investigate potential violations or security incidents

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.

4. Data Retention

4.1 Account Data

We retain your account information for as long as your account is active or as needed to provide our Service.

4.2 Content Data

• Draft content is stored until published or deleted by you
• Published content metadata is retained for analytics purposes
• Deleted content is removed from active systems within 30 days

4.3 Analytics Data

Aggregated and anonymized analytics data may be retained indefinitely for service improvement and research purposes.

4.4 Legal Obligations

Some information may be retained longer when required by law, regulation, or for legitimate business purposes.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments and monitoring
• Employee training on data protection

5.2 Third-Party Security

We require our service providers to maintain appropriate security measures and to use your information only as needed to provide their services.

5.3 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

6.1 Account Management

• Access and update your account information through your profile settings
• Download your data through our data export feature
• Delete your account and associated data

6.2 Communication Preferences

• Opt out of marketing communications through unsubscribe links or account settings
• Choose notification preferences for service-related communications

6.3 Cookie Management

• Control cookies through your browser settings
• Opt out of analytics cookies through our cookie preferences center

6.4 Data Subject Rights (For EU Residents)

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data under certain circumstances
• Restrict processing of your data
• Data portability
• Object to certain processing activities

To exercise these rights, contact us at privacy@qpost.ai.

7. International Data Transfers

7.1 Cross-Border Processing

We may process and store your information in countries other than your own, including the United States.

7.2 Transfer Safeguards

When transferring data internationally, we implement appropriate safeguards, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification programs where applicable

8. Children's Privacy

8.1 Age Restrictions

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

8.2 Parental Rights

If we become aware that we have collected information from a child under 13, we will delete such information promptly. Parents who believe their child has provided information to us may contact us at privacy@qpost.ai.

9. California Privacy Rights

9.1 CCPA Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of the sale of personal information
• Right to non-discrimination

9.2 Personal Information Categories

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, IP address)
• Commercial information (subscription data, payment history)
• Internet activity (usage data, device information)
• Professional information (if provided)

9.3 Sale of Personal Information

We do not sell personal information to third parties for monetary consideration.

10. Cookies and Tracking Technologies

10.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for basic Service functionality
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

10.2 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages, including:

• Analytics providers (Google Analytics)
• Social media platforms
• Advertising networks

10.3 Cookie Management

You can control cookies through your browser settings or our cookie preference center. Disabling certain cookies may affect Service functionality.

11. Changes to This Privacy Policy

11.1 Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Service features.

11.2 Notification of Changes

We will notify you of material changes through:

• Email notification
• Prominent notice on our website
• In-app notifications

11.3 Continued Use

Your continued use of our Service after policy changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

12.1 Privacy Questions

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Privacy Team
Email: privacy@qpost.ai
Address: [Your Business Address]

12.2 Data Protection Officer (EU)

For EU-related privacy matters: Email: dpo@qpost.ai

12.3 Response Time

We will respond to privacy inquiries within 30 days of receipt.

13. Additional Disclosures

13.1 Analytics and Advertising

We use third-party analytics and advertising services that may collect information about your online activities over time and across different websites.

13.2 Social Media Integration

When you connect social media accounts, we access only the minimum information necessary to provide our Service, in accordance with each platform's permissions system.

13.3 Data Processing Legal Basis

We process your personal information based on:

• Contractual necessity (providing our Service)
• Legitimate interests (service improvement, security)
• Legal compliance
• Your consent (where applicable)

This Privacy Policy is effective as of September 7, 2025. For questions about this policy, please contact hello@qpost.ai.